Interviewing movers
Posted February 18th, 2016 by Clarissa Gregg

Interviewing Professional Movers
How do you choose movers? Hiring a dependable moving company is essential for an easy transition into your new living space. The following are some questions to ask and research to do before you make a decision.
• How long has the company been in operation?
• How long has the sales person or the person giving you the estimate been in the moving industry?
• Is the quote binding (meaning will the mover stay within a close percentage, usually 5-10%, of the initial estimate)?
• Is insurance included in the quote?
• Does the quote include possible extra charges? (Like parking charges, fuel charges, etc.)
• Is the moving crew (the people who will actually handle your possessions) comprised of company employees, independent contractors, or day laborers?
• Are they familiar with the pickup and drop off locations? (Extra charges can add up if the movers plan for a large truck, but the location will only accommodate a smaller one and the movers need to spend extra time and labor “shuttling” your belongings between trucks.)
• Is there a separate service provider that will be responsible for moving particular items (piano, pool table, etc.)? If so, ask for their information so you can research them as well.
• Ask about the process if something is broken or goes missing.
• Check with the Better Business Bureau and ask if any complaints have been filed against the company. If so ask the salesperson what was done to fix the situation.
• Ask if they have a quality ratings program and if they do, ask to see the scores.
First impressions really do count. Judge your estimator on their professionalism, attention to detail, and responsiveness to your inquiries. These things can tell you a lot about the company philosophy and how comfortable you’ll be in working with them, as well as how simple the business transaction may be. Also make sure they give a thorough explanation of their pricing and process. All of these things will help you decide whether the mover is reputable and well-experienced. If you are choosing a mover recommended by your Moving Station Personal Relocation Manager, we’ve already researched most of these questions for you.
We’ve all heard stories of unfortunate move experiences from family and friends. Hopefully this guide helps you avoid some of those same pitfalls and makes the transition to your new home an easy one.

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